Job Description

FragranceX.com founded in 2001 is located in Hauppauge, Long Island. We offer over 14,000 brand name fragrances, skincare and cosmetic products and ship to our customers in over 230 countries. We are looking to grow our team and maintain our excellent customer service standards. A great company to work with if you are looking for a career!

Required education:

Customer Service Associate

We are looking for customer service candidates who can provide a high-level of product knowledge and professionalism via telephone, and email. Our customer service staff must have the abilities described below:

Major Responsibilities:

• Answer many emails daily, promptly, accurately, and courteously.
• Track orders promptly and accurately.
• Recognize and respond to cross-sell opportunities presented in order calls or email requests.
• Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
• Assist with order verification, damaged/lost package claims and reshipments.

Requirements:

• MUST have at least 2 years experience for a phone, catalog, or online retailer in an office setting.
• Ability to answer customer emails and telephone calls in a professional and courteous manner.
• Ability to convert inquiring callers into buyers.
• Conflict resolution skills
• Ability to recognize and respond appropriately to cross-sell and up-sell opportunities in order to increase ticket value.
• Attentive to details.
• Organized
• Willingness and ability to operate in a team environment.
• Work hours Monday-Friday 7am-4pm (no exceptions)
• Must be able to read, write and speak the English language with correct grammar/punctuation.
• Bi-Lingual is a plus
• High school or equivalent

Experience:

• MUST have at least 2 years experience for a phone, catalog, or online retailer.
• MUST have strong computer skills.
• Strong data-entry/keyboard skills

What we offer in exchange for your efforts:

• A competitive salary/compensation
• 401K with matching
• A warm, open, fun and friendly working environment
• Paid Vacation
• Generous discounts

PLEASE TAKE THE ASSESSMENT TEST TO BE CONSIDERED FOR THIS POSITION. THIS IS A WORK FROM HOME POSITION. INTERNET AND COMPUTER ARE NEEDED.

PLEASE TAKE THE ASSESSMENT https://www.ondemandassessment.com/link/index/JB-AM17Y8623?u=120875

YOU MUST PROVIDE A WORKING PHONE NUMBER.

Job Type: Full-time

Pay: $15.00 per hour

Experience:

• call center: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Additional Compensation:

• Store Discounts
• Bonuses

Work Location:

• Fully Remote

Benefits:

• Retirement plan
• Paid time off
• Work from home

Work environment:

• Work from home

Communication method(s) used:

• Email
• Phone
• Chat

Benefits offered:

• Paid time off
• Retirement benefits or accounts
• Employee discounts
• Workplace perks such as food/coffee and flexible work schedules

Schedule:

• Monday to Friday

Company's website:

• FragranceX.com

Work Remotely:

• Yes