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Customer Service/Account Representative

  • Medium Level
  • Type Hourly
  • Duration: 01 to 03 months
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Project Detail

Description:
Are you a good listener and great at problem-solving? Do you like communicating with people? We are currently looking for a full-time Customer Service/Account Representative to join our rapidly growing team. Eviva is a manufacturer/distributor of bathroom vanities and other home related products. We strive to provide top-notch customer support and excellent before/after purchase service. Our Customer Service/Account Representative should always be helpful, composed and pleasant to communicate with. If you possess a cheerful, tactful and outgoing personality, this position is for you!

Requirements:
- College graduate
- Excellent communication and problem-solving skills
- At least 1-year related experience with account representation/management and customer service in an office environment (not face to face retail CS)
- Must be able to work seamlessly with clients/dealers as well as our internal team
- PC/Typing skills - MS Word/Excel/Outlook
- Must be able to multi-task/work under pressure
- Cheerful, upbeat attitude is a MUST!
- Must be able to work independently AND within a team environment
- Plumbing/Handyman knowledge is a PLUS!

Key Responsibilities:
- Greet customers in a warm, professional manner (via phone calls and emails).
- Resolve customer complaints/issues
- Assist customers with placement of orders, returns, replacements, parts, refunds/exchanges and other clerical office duties.
- Follow up on existing issues and keep customers updated on the status of their orders.
- Provide technical support
- Work closely with our clients/accounts by making sure they are up to date with our product offering
- Be the liaison between outsourced resources and our internal management team
- Work closely with the Sales Director regarding sales/promos
- Assist with the overall growth of the company

This is a key position in our company so we are looking for a hungry go-getter with an upbeat attitude who wants to grow with our company!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

  • Health Insurance
  • Paid Time Off

Experience:

  • Customer Service: 1 year (Required)

Education:

  • Associate (Preferred)

Additional Compensation:

  • Bonuses

Paid Training:

  • Yes

Management:

  • Ops Manager

Typical start time:

  • 8AM

Typical end time:

  • 5PM

Schedule:

  • Monday to Friday
  • Day shift

Company's website:

  • www.eviva.us

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No