Job Detail

  1. Home
  2. Jobs
  3. Job Detail

Patient Service Representative

  • Medium Level
  • Type Hourly
  • Duration: More than 06 months
;

Project Detail

Work from home (Live anywhere in the US)!

US MED, LLC is a national durable/home medical equipment (DME/HME) mail-order provider offering diabetic, respiratory, urological, orthotic and other medical supplies, as well as limited prescription medications to hundreds of thousands of patients across the country.

With over 20 years of business, we continue to be a dynamic, growing company that is committed to nurturing a friendly work environment.

We are licensed and accredited by the Accreditation Commission for Health Care and are committed to delivering quality care for our patients with a 100% Satisfaction Guarantee.

Learn more about US MED at: www.usmed.com

Join our growing team!

Candidates must be very comfortable in a call center environment and have a strong belief in the importance of QUALITY sales & customer service.

The ideal Patient Support Representative is motivated, has call center experience, is Bilingual (Spanish & English)

MUST HAVE GED OR HIGH SCHOOL DIPLOMA.

THIS POSITION IS EXPECTED TO START ON JULY 6, 2020

2 Shifts Available:

Monday through Friday 10:00am - 6:30pm or Monday through Friday 11:30am - 8:00pm

  • MUST have customer service experience in a Call Center environment.
  • Handle client/patient questions, complaints, requests or inquiries with the highest degree of courtesy & professionalism, with the goal of one-call resolution & patient retention.
  • Conduct inbound and/or outbound calls to patients, doctors’ offices, and insurance companies as necessary or required to complete tasks.
  • Respond to telephone inquiries (inbound/outbound calls): ascertain patient needs; respond appropriately & with urgency to patient requests, questions, complaints & concerns.
  • Provide patients with accurate, timely, and satisfactory solutions to potential & arising complaints & concerns about their orders, devices, usage, and physician-ordered prescription(s).
  • Overcome objections & effectively resolve customer concerns with the goal of retaining patient accounts. Offer alternative solutions as appropriate.
  • Ensure accurate update & entry of changes to order/re-order quantities as requested by physician &/or patient. Ensure that proper authorization and/or documentation is received before additional supplies are shipped to patient, as required.
  • Ensure accurate changes / data entry of patient records in information systems, including service issues. Update patient files for known changes to patient records.

Medical knowledge is not required!

We offer a comprehensive training program on all products offered and pertinent patient service issues.

We offer a full Benefits package, including:

Health, Dental, Vision, Life, LTD, STD, Pre-Paid Legal, 401(k) plan.

Also, a generous PTO (paid time off) program, paid holidays and Work from Home!!!

EOE. DFWP.

Pre-Employment Offer Typing Test, Background Check + post-offer Drug Test required.

Requirements:

  • MUST have customer service experience in a Call Center environment.
  • Clear English-speaking voice & proper phone etiquette; professional communication skills.
  • Able to work in a fast-paced, high-volume call center environment with great accuracy.
  • Ability to “multi-task" – handle calls and data entry simultaneously.
  • Listening skills & critical thinking ability.
  • High tolerance for repetitive tasks.
  • Willingness & ability to provide superior customer service.
  • Able to work weekend hours as necessary or required.
  • The successful candidate will have a teamwork mentality and will thrive in a goal-oriented yet personable & friendly work environment.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

Experience:

  • Call Center: 1 year (Required)
  • healthcare: 1 year (Required)

Education:

  • High school or equivalent (Required)

Language:

  • Spanish (Preferred)

Work Location:

  • Fully Remote

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • High stress tolerance -- thrives in a high-pressure environment

Schedule:

  • 8 hour shift

Company's website:

  • www.usmed.com

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • Yes